Back to skillsabout 1 year agoover 1 year ago
Enablement Design
operational+2Creating training programs, documentation, and resources that help customers become self-sufficient.
5
Assessment History
5
reflection Assessment+2
NimbusForge onboarding playbook became internal best practice. Being adopted by other CSMs.
3
practice Assessment
Created training materials for NimbusForge. First iteration needed improvements.
Key Behaviors
- •Assesses learning needs accurately
- •Creates modular, reusable content
- •Measures enablement effectiveness
- •Iterates based on feedback
Growth Indicators
- Increased customer self-service
- Reduced support ticket volume
- Higher content engagement metrics