Back to skillsover 1 year ago
Empathetic Communication
relationalListening deeply, understanding unspoken concerns, and communicating with genuine care for customer success.
4
Assessment History
4
self Assessment
Strong relational foundation across accounts. Contacts proactively share information.
Key Behaviors
- •Asks open-ended questions
- •Acknowledges emotions and concerns
- •Adapts communication style to audience
- •Follows up on personal details
Growth Indicators
- Stronger personal relationships
- Earlier awareness of concerns
- Higher customer satisfaction scores